Frequently Asked Questions
Everything you need to know about your Hak5 orders and gear.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on the destination and selected carrier. Please note that customs processing in your country may extend this timeframe.
What is your return policy for open-box gear?
We offer a 30-day return policy for most items. Gear must be in its original packaging and in like-new condition. Please note that certain software-integrated tools may be subject to a restocking fee.
Do you provide technical support for WiFi Pineapple or USB Rubber Ducky?
Yes, we provide extensive documentation via our official documentation portal and community forums. For hardware defects, our technical support team is available to assist via email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies through our secure checkout provider.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of placement. Once an order has reached the fulfillment stage, we are unable to make modifications.
Do your products come with a warranty?
All Hak5 hardware includes a standard 90-day limited warranty against manufacturing defects. This does not cover damage caused by unauthorized firmware modifications or physical misuse.